Customers have 30 days from the order date to initiate a return.
The following conditions must also be met for the return process to begin.
1. Product isn't used or damaged
2. Product must not be a sale item
Freedom Rave Wear, LLC reserves the right to refuse a refund if either of these conditions is not met.
Shipping costs for the first exchange is paid for by Freedom Rave Wear, LLC. If an item does not fit, it can be returned for a different size, paid for by Freedom Rave Wear, LLC one time. All subsequent exchange shipping is at the cost of the customer. All other forms of return for refund shipping (including sale items) must be paid for by the customer. ANY SHIPPING FEES FOR RETURNS WILL BE SUBTRACTED FROM THE REFUND AMOUNT.
If a purchase qualifies for free shipping, and a return is made that brings the original cart total to under the free shipping level, the customer is now responsible for any shipping fees that occurred. Freedom Rave Wear, LLC holds the right to deduct that fee from the customers returned refund.
All custom orders are not subject to these rules. Custom orders will only be refunded for an exchange of items. Shipping for custom order returns will be paid for by the customer.
Customers should contact firstname.lastname@example.org or call 760-519-7111 to request a refund and procure a return shipping label. All other inquiries should be directed to customer support.
If a customer is deemed responsible for the return shipping fee, they should send products to:
1116 Serena Way
San Marcos, CA 92078